You have a right to cancel a contract at any time within 14 (FOURTEEN) calendar days, beginning on the day after you received the product(s) without giving a reason. It is your responsibility to keep all return receipts, making a shipment by registered mail or by any other means necessary to enable a precise proof of the sending date. Regrettably we can only provide a refund for a lost return once we have been provided with a proof of posting certificate. The clerk will stamp the proof of posting on dispatch and you should retain this until you receive your refund. Ask the Post Office or courier for your proof of posting certificate. Take the parcel to a Post Office or courier.Place the returns address label provided on the parcel (PLEASE NOTE THAT THIS LABEL IS NOT FOR THE CARRIER, YOU STILL NEED TO CHOOSE A CARRIER AND PAY FOR THE SHIPPING.) The returns address should be: Ensure the product(s) is in a securely wrapped parcel.Enclose the return note in your package (the sheet with the information about the items you want to return). Complete the returns process on this page and print the file generated when the process is completed.Please note we do not offer pre-paid postal returns. If you wish to return an online purchase via post, please follow the instructions outlined below. Should you wish to return an order that has not been paid for by a credit/debit card, please send this back to our warehouse following the steps below. Please note, any orders that have been placed not using a credit/debit card e.g. You will also have to present the original purchase card to receive a refund. The Tax Invoice must be presented and you will be asked for the reason for the return and whether you would like an exchange or refund. Please note, once an item has been exchanged we are no longer able to process a refund for the item(s). Find your nearest UNIQLO store by clicking here. You must take your Products to one of our UNIQLO stores within 30 days* of receiving the products, with the Tax Invoice as your receipt. To return an online purchase, please follow the steps on this page. Moreover our stores don't refund online orders. However, please note that you cannot return a product to a UNIQLO store if you are cancelling your contract within the 14 days cooling off period as described below. You will not be charged a fee for exchanging a product at a store. If you wish, you can exchange a product to a physical UNIQLO store located in the same country your online order was placed in. For example, you can change the size or the colour of an item. If you do not have your original receipt, we will allow customers to make a like for like exchange for the same item, or for the current value of the item, whichever is lower at the time of return. Innerwear/underwear/swimwear/masks due to hygiene reasonsĪn exception can be made for items deemed faulty and cannot be fixed or replaced by the store as per Consumer Rights Directive 2011/83/EU.Please be advised, however, that the following item(s) cannot be returned: UNIQLO is always happy to exchange or refund all item(s) using the original method of payment as long as the item(s) are returned in a resellable condition (with original packaging, tags and/or labels) within 30 days from the date of purchase. Store purchases can be returned and exchanged at any UNIQLO store within the same country of purchase.
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